DEVELOPMENT
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ANALYTICS


I spent nearly a decade teaching chemistry in Massachusetts before moving into school administration and edtech leadership. These days, I lead Customer Experience at Droplet and run a consulting practice on the side, helping small businesses build better processes with modern web tools.
My approach is always the same: make it make sense. Whether I'm building a client portal, automating a workflow, or explaining electron configuration, clarity comes first.
Chicopee Public Schools
Chemistry Teacher
Chicopee Public Schools
Assistant Principal
Chicopee Public Schools
Dir. of Instructional Tech
Droplet
Head of Customer Experience
Nick Duell Consulting
Founder
That phrase has followed me from the classroom to the command line. Here's what it means in practice.
Before I build anything, I ask why the current process exists. From chemistry classrooms to school district operations to client portals, the pattern is always the same: clarity comes from questioning, not from layering more tech on top of a broken process.
If a task doesn't require human thought, it shouldn't require a human. Moving data between platforms, entering dates, generating reports. Automate the mechanical so people can spend their energy on the creative, handcrafted parts of running their business.
There are a thousand ways to slice data, but without choosing two or three numbers to actually watch over time, nothing improves. I build systems that surface the right signals, not dashboards that collect dust.
Not the other way around. I'm not here to sell a platform or push a stack. I figure out how your business actually runs, then build tools that match. The transition from spreadsheets to software has growing pains, but I've been on both sides of that line.
These days, I live in Rochester, New York with my husband Matt and our dogs Charlie and Copley. When I'm not working, you'll probably find me brewing a Chemex, trying a new recipe, losing at board games, or cheering for the Buffalo Bills at a local brewery.
Have a project in mind? Fill out the form and I'll get back to you.